Bracell is committed to consistently cultivating strategic, ethical, and enduring relationships with stakeholders. Supporting this commitment is a set of policies and guidelines including our Code of Conduct, which provides clear guidance to employees on interacting with stakeholders appropriately.

Bracell has a formal Institutional Relations department tasked with fostering strategic partnerships with both private institutions and government agencies in the areas where we operate.

Priority stakeholder groups have been identified based on a comprehensive analysis of their impact and influence on Bracell’s operations. This analysis informed specific engagement recommendations tailored for the following stakeholders: employees (both internal and external), local communities, indigenous and traditional peoples, suppliers, government agencies, customers, and trade associations.

Bracell has implemented robust procedures to monitor customer satisfaction, with well-defined and objective criteria covering aspects such as product quality, health, and safety.

Relations with communities and traditional peoples

In São Paulo, the Araribá Indian Reservation, located in Avaí (SP), is the only indigenous community within a three-kilometer radius of Bracell’s forestry operations. The community comprises four villages—Tereguá, Ekeruá, Kopenoti and Nimuendaju—with a population of approximately 600 people. Bracell’s operations in Bahia do not have indigenous communities within their area of influence (learn more at GRI 411).

Bracell’s Integrated Management System (IMS) includes a standard, available to all employees, on Relations with Communities and Traditional Peoples and Communities. The standard outlines criteria and requirements for establishing an integrated management process for engaging with communities neighboring Bracell’s forestry and mill operations. It also contains guidance on relations with traditional peoples and communities, in compliance with applicable laws and regulations.

The tools Bracell uses to identify stakeholders include the following:

• social aspect and impact matrix;
• social and economic assessments of potentially affected communities neighboring our forestry operations;
• influence maps showing the geographic coordinates of communities and neighbors affected by our forestry operations; and
• practices for communication with communities and neighbors directly or indirectly impacted by forestry operations (such as soil preparation, planting, road operations, harvesting, and haulage).

The procedure also provides guidelines on managing stakeholder concerns and requests, including:

• complaints related to Bracell’s operations;
• reports on non-compliance with legislation or Bracell’s Code of Ethics;
• operational requests, such as community or neighbor requests to prevent potential operational impacts;
• compliments; and
• inquiries from government agencies or institutional or trade association meetings. These types of concerns and requests are managed through Bracell’s Institutional Relations department (see more in disclosure GRI 413-1).

Bracell has procedures and tools in place for engaging with stakeholders. Identified operational risks and potential impacts are mitigated using tools such as the following:

• social aspect and impact matrix;
• social and economic assessments of potentially affected communities neighboring our forestry operations;
• influence maps showing the geographic coordinates of communities and neighbors affected by our forestry operations; and
• practices for communication with communities and neighbors directly or indirectly impacted by forestry operations (including soil preparation, planting, road operations, harvesting, and haulage).
• procedures providing guidelines on managing stakeholder concerns and requests, including:
• formal channels for lodging complaints and concerns related to Bracell’s operations; reports on non-compliance with legislation or Bracell’s Code of Ethics; operational requests, such as community or neighbor requests to prevent potential operational impacts; compliments; and inquiries from government agencies or institutional or trade association meetings.

Government inquiries, specifically, are managed by Bracell’s Institutional Relations department. Read more in disclosure GRI 413-1.

Stakeholders	Definition
Employees	Bracell employees, hired directly by the Company.
Contractors	Third-party employees employed in Bracell’s operations.
Local communities	Social groups living in the area of influence of Bracell’s forestry or mill operations. Despite being located outside our areas of operation, local communities may experience both direct and indirect impacts from our activities. This category includes both traditional communities as well as communities that have migrated to the region. “Area of influence” means the area where impacts occur or are felt.
Traditional peoples and communities	People or groups who are culturally distinctive and recognize themselves as such, who have their own forms of social organization, and who depend on land and natural resources for their cultural, social, religious, ancestral and economic reproduction, using knowledge, innovation and practices generated and transmitted by tradition. This category includes: Quilombola Communities (Quilombolas) recognized by the Palmares Foundation; and Indigenous Communities recognized by the Brazilian Foundation for Indigenous Peoples (FUNAI). This definition aligns with the Brazilian National Policy for Sustainable Development of Traditional Peoples and Communities, introduced by Decree no. 6,040/2007.
Suppliers	Organizations providing goods and services to Bracell under contract.
Government	Municipal, state, and federal government agencies.
Customers	Organizations purchasing Bracell’s products and other stakeholders Bracell does business with.
Trade associations	Associations, committees, forums, unions, and civil society organizations in which Bracell participates as a member in discussions on local and international sustainability agendas and works to build collaboration and partnerships with stakeholders.
Note: Stakeholders are individuals or entities (such as customers, NGOs, communities, suppliers, etc.) whose interests may be impacted—positively or negatively—by Bracell’s activities. Stakeholders may also exert influence over Bracell.