Bracell systematically monitors actual impacts on communities. In our forestry and mill operations, the most significant potential impacts include odor emissions, noise, dust from truck traffic, machinery, and equipment, road degradation, as well as health risks from the use of crop protection products (pesticide drift).

Mill (São Paulo)
2021		2022		2023
Complaint	Number	Complaint	Number	Complaint	Number
Traffic accident risk	10	Odor	1	Odor	1
Community disturbance (complaints about loud noise and overcrowding in contractor accommodations for the São Paulo expansion project)	135	Piping maintenance	1	Traffic accident risk	1
Speeding	1	Speeding	0	Speeding	0
Road damage	3	Road damage	0	Road damage	1
Total for mill	149	Total for mill	2	Total for mill	3

 

Forestry (São Paulo)
2021		2022		2023
Complaint	Number	Complaint	Number	Complaint Substantiated	Number
Damage to third-party property	32	Airborne dust caused by trucks and machinery	51	Road maintenance	63
Airborne dust caused by trucks and machinery	16	Damage to third-party property	33	Damage to third-party property	41
Road maintenance	6	Maintenance of roads, bridges and culverts.	36	Airborne dust caused by trucks and machinery	37
Road damage	6	Speeding	19	Fence maintenance	27
Total for forestry	104	Total for forestry	139	Total for forestry	168
Total mill and forestry	253	Total mill and forestry	141	Total for mill	3

 

Mill and forestry operations (Bahia)
2021		2022		2023
Complaint	Number	Complaint	Number	Complaint	Number
Property damage	20	Property damage	8	Property damage	12
Roads	24	Roads	8	Roads	14
Dust (forestry operations only)	18	Dust (forestry operations only)	12	Dust (forestry operations only)	8
Contractors	21	Contractors	11	Contractors	14
Dangerous driving	7	Dangerous driving	12	Dangerous driving	11
Noise	0	Noise	1	Noise	2
Other	0	Other	6	Other	16
Total mill and forestry	100	Total mill and forestry	58	Total mill and forestry	77